Política de reembolso
Refund Policy
If for any reason you are not satisfied with your purchase, you may return eligible items within 7 days of delivery for exchange or store credit only, unless otherwise stated.
All returns must be postmarked within 7 business days of receipt and must include a note indicating how you would like to proceed (exchange or store credit). Returns sent without prior notice may experience processing delays.
Return Conditions
- Items must be unworn, unwashed, unaltered, and in new condition
- Items must be free from stains, odors, makeup marks, or any signs of wear
- Items that cannot be resold as new will not be accepted
A $5 restocking fee will be deducted from all approved returns.
Final Sale Items
The following items are final sale and not eligible for return, exchange, or store credit:
- Sale or discounted items
- Items marked Final Sale
- Bridal pieces
- Custom clothing
- Samples (sold as-is)
- Undergarments, intimate wear, swimwear
- Hats, fascinators, and headwear
- Fragrances
Refunds
Refunds are not guaranteed and are issued only when explicitly approved. If a refund is granted, the refund amount will be based on the current selling price of the item at the time the return is processed, excluding shipping charges.
Return Address
Approved returns may be sent (with prior notice) to:
Sante Grace
8447 Wilshire Blvd. Ste 100
Beverly Hills, CA 90211
Questions?
Please contact our Customer Service team at
tracy@santegrace.com or 323.646.7629
Monday – Friday, 9:00 AM – 5:00 PM PST
